SHIPPING & RETURNS
WITH SOME OTHER IMPORTANT INFORMATION
Our Shipping Information
When an order is placed we will estimate the total shipping time necessary to get the items to you and provide you with a possible delivery date. The information will be provided to you via email. This estimate will be based on when you placed the order, the distance of travel, weekends / holidays and other similar factors. Please remember that these are estimates and not guaranteed dates unless provided directly from the carrier.
Orders placed before 10:00 AM in the Arizona time zone (Mountain Time Zone) will be shipped out the same day excluding holidays and weekends. If an order is placed after 10:01 AM Mountain Time Zone the package(s) will be sent out the next possible business day.
If the order is placed on a holiday or weekend your package will go out the next possible business shipping date.
All of our shipping methods have a flat rate of $5.99. A tracking number will be provided to you if available from the carrier. The packages will require a signature of someone over the age of 21 when cigars or alcohol are being delivered.
What Shipping Carriers Do We Use
Fox Cigar Bar uses three primary shipping carriers. These include USPS (United States Postal Service), FedEx (Federal Express) and UPS (United Parcel Service). We will process your package with the carrier that can deliver it in the fastest possible manner.
Can I Arrange Store Pickup
Yes! Store pickup can be arranged when you place an order through our website. If you place an order for pickup Monday – Thursday before 11:59 AM (MST) the items will be available at out store the next business day. Orders placed Friday – Sunday will be available for pickup on Monday after 2:30 PM (MST). Orders must be picked up within 5 days of purchase. Please note that pickup times do not include Holidays.
After an order is placed for pickup you must email us with the location (Gilbert or Scottsdale) of where you will be receiving the items. A valid photo ID will be required.
This Is Our Return Policy
You may return most unopened items within 14 days (two weeks) of delivery for a full refund. If the return is not due to an error on our behalf you will be required to absorb the shipping cost. If an item is returned due to the result of our error Fox Cigar Bar will pay for the package to be sent back using our selected carrier. Please give us a call at (480) 917-3117 to let us know that you are going to return a product and make the proper arrangements for a replacement.
How To Return An Item
If you need to return an item please give us a call at (480) 917-3117 or email us at firstname.lastname@example.org (or use the handy contact form located here). We will issue you a return authorization code to include on the package. Once we receive the package and issue your refund we will send you an e-mail notification.
Can I Return A Customized Item?
This is a mixed answer, so please read carefully. Once any item has been customized for you we can not accept returns. However, if an item has been incorrectly customized we will accept the return as long as you follow the proper steps outlined above.
If you have ordered a spirit to be customized we can not accept a return under any circumstances if the bottle has been open. Please contact us before hand if there are any issues with your order.
Can I Return To A Store
Yes! You can absolutely do a return to one of our physical locations (Gilbert & Scottsdale). However you are still required to contact us so that we can create a return authorization code within the system.
This Is Our Refund Process
If you have requested a refund and it has been approved: Expect to receive your refund within 14 days (two weeks) of handing over your package to the return shipper. In many cases you will receive a refund more quickly. This time period stated includes the transit/shipping time to us from the shipper (5-10 business days), the time it takes our merchant to process your return (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
Can You Get An Exchange?
Yes! Provided that the item is like in nature (cost, item, etc) you can get an exchange provided it is in like-new condition. You will be required the cost of shipping the item back and the new item to you in this scenario. Please contact us beforehand.
You also have the ability to exchange an item at one of locations. Please contact us so we can arrange this type of exchange prior to coming into the location.
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