Refunds & Returns

If something arrives damaged, wrong, or not at all, we will put it right. Here is how.

Damaged or incorrect orders

Email [email protected] within seven days of delivery with your order number and a photo of the problem. We will replace the item or refund it — your choice — and cover the return shipping if a return is needed.

Cigars

Because cigars are perishable and their condition depends on storage after delivery, we cannot accept returns of cigars once the packaging seal is broken, except where the product itself is faulty. Sealed boxes in original condition may be returned within fourteen days for a refund less shipping.

Accessories and gift cards

Unused accessories in original packaging may be returned within thirty days. Gift cards are not refundable.

Refunds

Refunds go back to the original payment method within five business days of our receiving the return. Your bank may take a few days more to show it.

Age verification failures

Orders cancelled because age could not be verified at checkout or delivery are refunded in full, less any carrier return fee.